Recent Posts

3 Ways To Limit Damage From a Sewage Backup

6/25/2022 (Permalink)

Bathtub overflowing, clean water flooded a bathroom. Sewer backup in a bathtub in Bryson City, NC.

Three Ways To Stop Flooding From Main line Backup

A sewer backup can contaminate building materials and contents with Category Three black water containing solid waste. It may be possible to reduce the extent of mitigation and restoration by taking measures to limit the spread of damage. Here are three ways to stop flooding from spreading from a bathtub backup, flooded toilet, or main line backup that affects basement floor drains or a sewer trap.

1. Stop the Spread of Contaminated Water

Homeowners may want to try to prevent contaminated water from making contact with carpet, drywall or other porous contents. Any materials that are exposed to this type of damage must be disinfected. As it is difficult to thoroughly clean porous materials, it may be necessary to tear out and replace these items to reduce the risk of bacteria or mold growth.

2. Block a Tub Drain

It may be possible to prevent a bathtub backup by blocking a tub drain. This measure may help to make cleanup less extensive. Be sure to plug drains before attempting to clear clogs with a plunger or auger.

3. Clear the Blockage As Soon As Possible

A homeowner should find a way to stop a sewer backup as soon as possible. If DIY efforts to snake a toilet, floor drain, or drain cleanout are not successful, he or she should contact a plumber for blockages that seem to originate at a property. Get in touch with a sewage company for flooding that originates from a municipal main. The sooner the problem is solved, the lower the risk of further damage.

These measures may reduce the severity of residential sewer damage. Homeowners can attempt to clear secondary line blockages and clean up minor damage on their own. A main line sewer backup that results in major damage may require the expertise and equipment of a plumber or sewage company and restoration specialists in Bryson City, NC.

3 Reasons Businesses and Insurance Agents Love SERVPRO

6/14/2022 (Permalink)

Company gate damaged by a storm SERVPRO of Haywood & Transylvania Counties can restore your business back to pre-storm condition.

Three Reasons Businesses and Insurance Agents Love SERVPRO

Commercial property owners need restoration services after a storm, and they rely on their insurance companies for help. For most insurance companies, SERVPRO is the preferred provider of storm restoration services in Brevard, NC. Here are three reasons businesses and insurance agents love SERVPRO

1. National Network
SERVPRO leverages its presence in the United States and Canada to coordinate flood damage cleanup services. SERVPRO employs its Customer Care Center, a national call center, to dispatch restoration requests to its local franchises. And with its network of over 1900 franchises, SERVPRO can mobilize its Disaster Recovery Teams and set up local command centers to help wherever and whenever needed.

2. Storm Response
Due to its national network, SERVPRO’S response time is unrivaled. SERVPRO’S Disaster Recovery Teams address storm damage quickly so that businesses can get back to serving their customers with as little downtime as possible. SERVPRO also offers an Emergency Ready Plan that enables companies to create disaster recovery plans ahead of time. Then, when extreme weather occurs, SERVPRO can arrive on the scene with much of the paperwork already taken care of so they can clean up and restore the property.

3. Claim and Restoration Services
SERVPRO brings insurance agents and storm restoration specialists together with their National Accounts Division. This team processes claims accurately and restores damaged property promptly. Towards this end, SERVPRO'S highly trained professionals photograph damaged valuable goods and conduct an inventory of all destroyed possessions. With everything accounted for, SERVPRO and insurance agents can work together to decide which items to repair and which to replace.
SERVPRO has earned its stellar reputation. With its national network of disaster recovery professionals ready to help 24 hours a day, it is no surprise that insurance companies and businesses depend on SERVPRO for storm restoration services in Brevard, NC.

4 Steps to Recover from Wind and Hail Damage

6/2/2022 (Permalink)

Missing shingles on a roof Missing roof shingles in a home in Waynesville, NC.

Four Steps To Take After a Storm

The roof of your Waynesville, NC, home is vital for protecting everything underneath it. When hail and high winds blow through, it may mean a roof repair is needed. The longer you wait to deal with the wind damage, the more chances of the damage spreading. To avoid that, below are four steps to take after the storm passes.

1. Assess the Damage
Understanding the extent of damage provides a guideline for how the following steps will unfold. Complete an assessment of the damage to the best of your ability, ensuring safety always comes first. Signs of immediate trouble include missing shingles, cracked fascia, standing water in the attic, and crooked chimneys.

2. File a Claim
Once you have an idea of what you are dealing with, it’s time to call your insurance provider. Keep in mind that it may take time for the adjuster to come to your home. While you wait, document all the damage to help speed up the process.

3. Conduct Roof Damage Remediation
An essential component of weathering the storm is to make any temporary roof repair that will mitigate secondary damage, such as mold growth, from forming. This may be as simple as tarping up a hole or area in the attic with visible signs of water damage. A vital component of this step is starting the water extraction and drying processes.

Call in the Professionals
Another step to take while waiting is to call a company that is certified to complete mold, storm and water damage restoration repairs. A trusted professional will complete an assessment of the damage within 48 hours and work with your insurer to ensure that all repairs are handled quickly and the right way.
The weather has a way of wreaking havoc on homes. If the latest storm requires a roof repair, the above steps make it easier to get back the protection your home needs.

3 Steps for Making a Fire Insurance Claim

5/24/2022 (Permalink)

Inside of a home severely damaged by fire Residential fire damage in Dunns Rock, NC.

Making a Fire Insurance Claim in 3 Easy Steps

After a fire damages your Dunns Rock, NC, home and the fire trucks leave, you are likely left-facing smoke damage, charred building materials and lost possessions. While this can seem overwhelming, gathering details to make a fire insurance claim can put you on the path to rebuilding your home, from calling in a fire restoration company to replacing lost items.

1. Contact Your Representative
Once the fire is out, the first step to take is to contact your local insurance representative and let him or her know what happened. Note when the fire broke out, how many stories of your home suffered damage and the overall severity of the fire. If your home is safe to enter, you may also want to take photos to send to your representative before any fire restoration efforts take place.

2. Compile a List of Damages
You may be able to streamline your claim by making a comprehensive list of damages and whether they can be restored. For example, if some of your damaged furniture can undergo smoke cleaning, the cost of the restoration may be less than the cost of replacing that item. Try to photograph as many objects as possible and provide your representative with copies of purchase receipts for expensive items, such as electronics.

3. Meet With an Insurance Adjuster
Your insurance company will likely send out an adjuster who will survey your home’s damage, collect documentation and let you know whether the cost of a fire restoration service is covered under your insurance policy. You can prepare for this meeting by having a catalog of losses and photos ready to submit and by making a list of services you might need to begin the restoration and rebuilding process.
Facing the aftermath of a fire at your Dunns Rock, NC, home can make you feel helpless. Knowing how to proceed with an insurance claim may help you feel more confident about facing the future and repairing your property.

Protecting Your Business With Income Coverage

5/19/2022 (Permalink)

Hole on roof, burned insulation hanging from roof, walls damaged by fire. Severe fire damage to a property Restoring your property after a fire.

Why You Need Interruption Insurance

Responsible property owners carry property insurance. If you ever experience a fire in your building in Clyde, NC, your policy generally covers your expenses associated with repair, replacement, and reconstruction. With an insurance plan that covers physical damage to your property and its contents, you might think you’ve covered all your bases. How about the temporary loss of income? Here’s why you need interruption insurance as part of a comprehensive plan.

Understanding Business Interruption Coverage
Also known as business income insurance, this policy covers the loss of income you may experience following a fire or other disaster. This income loss may be due to the closing of your facility as a direct result of the fire or reconstruction during the fire restoration process. Interruption insurance is designed to cover the profits that you would’ve earned if you hadn’t incurred the loss that interrupted your business. A typical policy covers the following:

Profits: Usually based on previous monthly financial statements
Fixed costs: Operating expenses and costs that are still incurred
Temporary relocation: Covers costs of temporarily relocating to, and operating at another location
Commission and training: Costs associated with training workers to operate equipment replacements
Additional expenses: Other reasonable costs necessary for a business to continue operations during restoration
Civil authority ingress and egress: Government-mandated closures that result in loss of revenue, such as curfews

Your insurer determines the time period covered, usually from the date of disaster to the date that your property is restored to pre-disaster conditions.

Considering Your Options
Interruption insurance policies can be purchased either as standalone plans or part of a comprehensive package of a business owner’s policy. Some companies purchase a contingent policy that provides coverage if suppliers and customers experience damage that interferes with doing business. Think carefully about your specific needs as a commercial property owner.
Having a fire disaster plan is more than just property insurance and knowing which professional restoration services company to call. It’s also about having coverage that includes the loss of revenue or income after a disaster. This coverage protects your business, including customers, workers, and partners.

3 ways To Prevent Water Damage From a Broken Pipe

5/5/2022 (Permalink)

broken pipe There are many reasons why your pipes might break.

Why Pipes Break and How To Avoid The Damage

Every homeowner in Retreat, NC, shares a common nightmare: having water in home walls and on floors due to broken pipes. Consider the three main reasons why pipes break and how to avoid the damage those breaks can cause.

1. Earth Shifting Can Lead to a Broken Pipe

Earthquakes can happen almost anywhere in the U.S. The seismic forces generated by the movement of the earth can easily break buried pipes and leave water in home spaces. Living in an area near an active fault line requires having a professional inspect your plumbing regularly to avoid an expensive pipe cleanup job. Additionally, nearby construction can cause shifting underground, which can lead to damaged pipes. Asking the construction crew to be wary of your pipes may help to minimize problems and avoid water damage repair.

2. Water Pressure Increasing Can Cause Bursts

Water pressure above 80 psi causes product warranties to be voided and insurance companies to cease covering damages. The closer you are to the water source, like a water tower or pumping station, the higher the pressure. Also, the pressure is highest at midday when everyone is at work. Installing a pressure relief valve is one good way to avoid this problem and properly regulate the water pressure in your home.

3. Temperatures Dropping Can Freeze Pipes

Freezing temperatures occur in many parts of the country, but especially in Retreat, NC. Fortunately, proper insulation can ensure freezing does not cause your pipes to break and pump water into home walls and throughout the rooms. Be sure to cover all outside valves with a fitted insulation cap and use pipe insulation or a blanket and straw for any exposed pipes, such as a sump pump discharge.
There are many reasons why your pipes might break, but with a little forethought, you can reduce the chances of having to deal with every homeowner's worst nightmare.

How To Maintain Your Commercial Roof

4/22/2022 (Permalink)

Hand with a glove cleaning a clogged gutter How often do you keep your gutters clean?

Commercial Roof Maintenance

It is easy to ignore the roof of your commercial building. After all, you do not typically look at the roof during a given workday. You probably focus your maintenance and repairs on the walls and floors that you can easily examine. Yet your roof needs plenty of attention, as well. A roof leak during a storm could be disastrous for your Hazelwood, NC, business.
With regular upkeep of your roof, you can reduce the risk of flooding during a severe weather event. This, in turn, should limit your need for emergency restoration services. Here are some tips for maintaining your commercial roof.

1. Keep It Clean

A worn-down or dirty roof is more likely to fail during a storm. To make sure your roof is strong enough to withstand rain, snow and wind, you should remove any debris immediately. A buildup of leaves and other items could cause the growth of algae and mold that weakens the roof.
Keeping the drains and gutters clear is also important. A clog in either of these areas can cause a roof leak.

2. Trim Trees

Storms do not just bring rain and snow. Wind damage is also quite common. If trees are too close to your building, branches could blow off those trees and onto the roof. You should thus have the trees pruned regularly. This should also prevent nuts and leaves from falling into the gutters.

3. Get an Inspection

A professional contractor will notice potential trouble spots on your roof that the untrained eye could miss. Have the pro inspect your roof at least twice per year. The expert should specifically look for sagging areas or cracks. He or she should also check near the eaves, vents and skylights.
Even a minor roof leak can cause a lot of harm over time. If you clean the gutters, trim nearby trees and hire an inspector, your roof should sustain minimal storm damage.

How To Remove Smoke and Soot After a Fire

4/13/2022 (Permalink)

The interior of a home completely damaged by fire Fire damage in a home in Dellwood, NC.

How to Get Rid of Soot and Smoke After a Fire

After a house fire in Dellwood, NC, the lingering effects of soot and smoke damage can be difficult to fully remediate. Fortunately, there are a variety of tactics available to get fire-damaged homes back to normal.

Smoke Cleaning

There are several methods of smoke cleaning used today. Three of the most popular are the following:

  • Air scrubbing
  • Ozone generation
  • Thermal fogging

As the air circulates, an air scrubbing machine traps the odorous particulates. Ozone generation releases ozone into the home, and the ozone combines with the smoke particles to create a new particle that no longer smells like smoke. Both air scrubbing and ozone generation are effective odor removal techniques. However, some situations call for thermal fogging. If smoke odor is trapped in porous surfaces, the other techniques may not be able to fully address the problem. In a fire, the heat causes some surfaces to expand. When the fire is extinguished, the surfaces cool and contract, trapping some of the smoke particles. Thermal fogging re-heats the area, causing surfaces to expand again and allowing the odor-eliminating fog to reach the smoke particles and neutralize the odor.

Soot Cleaning

In addition to smoke damage, your home is likely to suffer soot damage after a fire. The type of soot that remains after a fire has burned depends on the nature of the fire and the makeup of the items being burned. The following are four types of soot often left behind after a residential fire:

  • Dry soot
  • Wet soot
  • Protein residue
  • Oily soot

Dry soot is generally the least troublesome and can often be removed by using a HEPA vacuum on the affected surface. Wet soot, protein residue and oily soot are all more difficult to remove. Improper cleaning techniques can lead to further damage. An experienced restoration service can determine the type of soot present in your home and choose the best cleaning method.
Soot and smoke damage can wreak havoc on your home. However, thorough and careful remediation can fully remove all soot and smoke from your fire-damaged home.

What To Do When Floodwater Gets in the Furnace

4/8/2022 (Permalink)

Furnace flood One area of damage that can be easily overlooked is a furnace flood.

When Floodwater Infiltrates the Furnace, What Should You Do?

When floodwater gets into the furnace of your Cherokee, NC, property, everything the water touched must be cleaned and restored, so you can avoid further damage. One area of damage that can be easily overlooked is a furnace flood. When the flooded furnace and any affected HVAC ducts aren't professionally restored, the secondary damage could be even more of a problem than the original flooding.

Act Quickly To Avoid Further Damage

There are several steps you should take as soon as you notice water, whether it's a furnace flood or a burst pipe:

Shut off the water to your building from the main stopcock. This prevents more water from spreading throughout your building. It also reduces the risk of water and electricity combining.
Turn off the electricity. Even if a small amount of water can cause serious electrical trouble.
Move items away from the water. You may have large pieces of furniture that you can safely move to a dry location. Don't move electrical appliances; leave these items to the professionals.
Remove as much water as possible. The longer the water sits, the more damage you could experience.

When water damage and cleanup professionals arrive, they will use powerful water extraction tools and chemical cleaners that have been developed specifically to protect your flooded furnace and other appliances from further harm.

Contact Professionals for Necessary Repairs

These professionals can also complete air duct cleaning, address soggy carpets, and repair other parts of your property. If the services of a plumber are required, the cleanup technicians or your insurance provider may suggest a reputable professional in your area.
A furnace flood can cause a lot of upset and inconvenience, but with quick action and the help of professionals, you won't have to wait long for a solution. As you have the furnace and ductwork cleaned and maintained, you'll breathe much more easily in the days to follow.

3 Reasons Why Mold Keep Growing In the Same Spot

3/30/2022 (Permalink)

Water leak on a ceiling creates mold growth A water leak can quickly progress into a full-blown mold infestation in your business.

Three Reasons Mold Continues to Grow in the Same Place

At your office in Maggie Valley, NC, you receive a maintenance request to address some mold growth under the sink in one of the staff bathrooms. Diligently, you shut off the water to inspect the pipes, tighten a few things, test for drips, and clean up the small moldy spot. A couple of weeks later, another request comes through about the same issue. Rinse and repeat a couple more times. Finally, you overhear some employees speculating that you've probably never dealt with the problem at all because the mold is still there. What gives? Here's why mold might be growing in the same place again and again.

1. You Still Have a Leak.

Likely the main reason that the mold keeps returning isn't your lack of attention to the problem. You still have a leak. Even if you can't see it right below the sink, there is likely a problem with a pipe inside of the wall. If that's the case, water damage and moisture are spreading which create ideal conditions for mold. Contact a local mold remediation specialist to help identify the source of the leak.

2. You Are Using the Wrong Products.

People commonly believe that you can kill mold with bleach or vinegar. The reality is that while it may solve the mold growth problem at the moment, it doesn't prevent its return. That can only be solved by addressing the source of the moisture that is encouraging mold to grow in the first place.

3. You Haven't Ventilated Well.

It's important to keep high humidity areas properly ventilated. Because mold spores love a moist, warm environment, running a dehumidifier or fan to dry the area out completely helps to prevent the return of mold once you've addressed any leaks.
Mold growth will continue to occur until you address the source of the problem and follow up with prevention tips that are recommended by a professional.