Recent Posts

How to Deal with a Burst Pipe As a Property Owner

9/18/2018 (Permalink)

Commercial How to Deal with a Burst Pipe As a Property Owner As a property owner in Waynesville, NC, you have responsibilities to your tenants, their safety being the primary one.

As a property owner in Waynesville, NC, you have responsibilities to your tenants, their safety being the primary one. While you may do everything that you can to ensure that they are protected, there are times where the unexpected happens, and you must act in their best interest. A broken pipe is one of these instances, and as a pipe burst cleanup can be extensive, there are specific steps that you will likely take.

1. Evacuate Tenants

The first step to ensure that your tenants remain safe is to evacuate any affected areas. Depending on the type of pipe that burst, the cleanup process may require the removal of tenant belongings, and it can require the replacement of several items. It is essential to go over the building insurance policy as well as any renters policies to understand your liabilities in this situation.

2. Mitigate Further Damage

Once you have ensured the safety of your tenants, you can begin the mitigation process, which merely means alleviating any further damage to your building. After a pipe burst, you should turn off the water supply, remove any excess water, and thoroughly dry out your building. During this time, you can remove any water-damaged materials, like carpeting, flooring, drywall, etc.

3. Call in a Restoration Company

As the pipe burst cleanup process can be arduous, you may find it necessary to call for the assistance of a sewer cleanup company or other restoration company to ensure the timely completion of any required renovations, allowing tenants to return to their homes or businesses as soon as possible.

Property owners typically do their best to protect not only their investments but their tenants, and, while a burst pipe is not always predictable, a building owner will want to move quickly through the pipe burst cleanup so that their tenants can return to normal. This is not just about doing good business, it’s about being a good landlord. For more information, visit

In Praise of Action: Why Timely Mitigation Is Important

9/14/2018 (Permalink)

Storm Damage In Praise of Action: Why Timely Mitigation Is Important Limit secondary damage and get your home restored more quickly by starting the mitigation process as soon as possible.

Storms can cause a great amount of damage to your home, not only on the outside but on the inside as well. When floodwaters seep in, you may end up with a lot of flood damage. If you have flood insurance, one of your first calls should be to your insurance company, but that doesn't mean you have to wait for your adjuster to arrive to start the cleanup process. On the contrary, doing so may cause more damage and hurt your chances of having your claim accepted.

Secondary Damage

Your home in Waynesville, NC, wasn't built to hold water. The longer you delay in cleaning up after a storm, the more damage it will continue to do. Unresolved flooding can lead to more problems:

• Further permeation of walls, floors and ceilings
• Damage to electronics
• Breakdown of varnish on furniture
• Contamination of textiles

One of the biggest problems that may not be covered by your flood insurance is mold damage. A mold problem is often preventable when you enlist mitigation services in a timely manner. It doesn't take long for mold to grow, and if you let the dampness lead to fungal infestation, your insurance adjuster is likely to see it as neglect and thus won't count it as a damage your policy covers.

Claim Preparation

The adjuster may be too busy to arrive within a few days of flooding. It is important, therefore, to document damage. Take pictures and video of the areas that need restoration. Make a list of everything that needs to be repaired or replaced and put the approximate cost of doing so beside each item. The adjuster will still walk through your home to assess the damage, but if you have pictures of what it looked like in the beginning, you don't have to wait to start cleaning up.

Just because you call the insurance company first doesn't mean you have to wait for them. Limit secondary damage and get your home restored more quickly by starting the mitigation process as soon as possible. For more information, visit

How to Handle Moldy Paintings and Artwork

9/9/2018 (Permalink)

Mold Remediation How to Handle Moldy Paintings and Artwork When mold strikes your home, your paintings may become infested and risk mold damage if left alone.

Paintings are a staple of home decoration. When mold strikes your home, your paintings may become infested and risk mold damage if left alone. With proper mold cleaning, these cherished assets can be protected and treated.

Why Does Mold Loves Paintings?

Artwork is an ideal location for mold. It is often porous and is comprised of one the materials mold desires as a food source:

• Paper
• Wood
• Fiber textures like canvas
• Vinyl

If you have artwork susceptible to mold, it should be relocated away from water. This means it should be kept away from pipes, bathrooms, kitchens and sinks. If your home is too small or the painting is unable to be relocated, it should be inspected regularly for mold damage to treat the problem early.

Removing Mold Off Paintings

Great precaution is necessary with artwork and mold cleaning. The type of paint used should be evaluated initially. For example, oil paintings are durable but can be damaged by chemicals. Acrylic paintings can be damaged by moisture. Watercolors are extremely delicate and very sensitive to water.

As a typical mold remediation, surfaces like a frame, once removed, can be rubbed with a heavily diluted bleach solution and left to dry.

Light applications of a rubbing alcohol and water mixture can remove most mold from the actual artwork without the dangers of chemical cleaning agents like bleach. You should test this solution on a small location of the painting beforehand for potential damage to the artwork.

Experts Stand a Better Chance

As a warning, every painting is different and should be evaluated by a professional if you do not want to risk unnecessary damage. The expertise of a mold damage cleanup service in Waynesville, NC, can be consulted for the best chance of painting preservation and recovery.

Treatment of the painting doesn’t have to be as expensive as a nice painting itself. Even if the painting isn’t expensive, it could be sentimental. Mold cleaning is capable of saving the painting regardless of why you keep it. For more information, visit

How To Respond to a Partial Fire Loss

8/27/2018 (Permalink)

If a fire has only partially affected your business, there are some restoration circumstances you should know. Some of the factors you should be careful to avoid include

• Conducting improper cleaning or repairs
• Overlooking hidden damages, such as mold in ducts and smoke damage
• Delaying your response to repairs
• Haggling over line of sight repairs and achieving a uniform appearance

There are some steps you can take to get high quality results after a fire loss. Even if you can't see damages after a fire, there may be serious damage relating to smoke in the air. The right steps ensure you can fully and safely recover.

1. Document All the Damage

Go through your property and list all of the equipment, furnishings, and inventory affected by the fire. Don't forget to include structural damage and air quality losses. If you don’t document every aspect of fire loss, the insurance company may hesitate to pay for repairs and restoration efforts.

2. File a Claim Quickly

Many insurance adjusters have heavy schedules. Your partial claim may not be high on their list of businesses to visit. However, the sooner you can arrange for restoration efforts, the lower your losses are likely to be. Work closely with the insurance company and restoration professionals to get the process started as soon as possible after the fire.

3. Assert Your Rights for Fair Coverage

Did you know that your coverage should provide fire restoration that delivers a consistent appearance? This means even if part of the carpet wasn't affected by the fire, the insurance should pay for all of the carpet to be replaced, so that you aren't left with a patchwork look.

Partial losses often mean that some of your business wasn't affected by fire but may still need to be restored. Become familiar with your coverage, so you know what to expect when your business has been affected by fire loss and damage. Visit for more information on fire damage. 

What Causes Sewers To Back Up After a Storm?

8/20/2018 (Permalink)

Storms can cause sewers to back up and send black water into structures through drain pipes. There are two main causes of sewer backup that commercial property owners should consider when planning for possible sources of water damage. Understanding this information can help to prevent backups from occurring during storms.

1. Sanitary main blockage: A blocked sanitary main may lead to backups in commercial properties. This process tends to happen relatively slowly, but you should contact a plumber and utility service to resolve the problem as soon as possible.

2. Sewer lateral blockage: A property owners is responsible for maintaining the pipeline that connects his or her building to the sanitary sewer main. Tree roots may penetrate old lines and cause cracks that allow rain water to seep into the system and cause backups. This blockage may also be caused by the disposal of unsuitable substances or items.

There are several ways to prevent sewer backup from occurring during a storm. Property owners should consider taking these three preventative steps to reduce the likelihood of this source of water damage:

1. Replace the lateral line with plastic pipe. This can prevent tree roots from entering the line.

2. Properly dispose of grease or paper products. Proper disposal practices can go a long way toward preventing clogs and backups at any time.

3. Install a backwater prevention valve. This valve can be installed on a drain or sewer line to prevent backflow, and it should be regularly maintained.

Sewer backup is not covered by many standard business insurance policies. Additional coverage is necessary to account for potential sewage loss. You may want to factor in whether one or more of these preventative steps or the cost of an additional insurance rider is more cost-effective for your business. If a backup situation does occur due to a storm in Waynesville, NC contact a commercial restoration service that specializes in black water damage. Visit for more information on storm damage. 

DIY Your Leaking Toilet Repair

8/15/2018 (Permalink)

If you have a leaking toilet every time you flush, don't throw out the toilet; you can probably diagnose and repair this problem on your own, or you can contact a Waynesville, NC professional if you prefer not to do the repair yourself.

Parts of the Toilet

Inside the tank, you'll find:

• Flush lever
• Water inlet
• Lift chain
• Overflow tube
• Chain float
• Flush valve seat
• Flapper

As part of the toilet bowl, you'll find the trap just below the bowl, a bend in the water path, known as the weir, and a small hold at the front base of the bowl called a siphon jet.

Determine Where the Leak Originates

The next step is to locate the source of the leaking toilet. Clean up any existing water and then watch for a new puddle to determine where the leak is occurring. If the water is seeping from beneath the toilet, the wax seal may have failed. If this is the case, you may be able to stop the leak by tightening the bolts that hold the toilet in place.

Begin the Repair

If this doesn't stop the leak, turn off the water supply, set aside the tank lid, remove as much water as possible from the toilet and tank, and then disconnect the water supply located in the bathroom. This may be located on the floor near the toilet or under the sink.

Next, loosen the bolts, remove the toilet, and scrape off the old gasket, removing all bits from the floor and the toilet. Inspect the gasket and the toilet for other damages. If there are broken pieces or other factors contributing to the bathroom leak, contact a professional. If not, replace the old wax gasket with a new gasket and reassemble the toilet.

When DIY Fails

If the tank flange is broken or the tank hasn't been installed appropriately, there could be other damages to consider. When you aren't sure what the problem is, contact a professional to handle the leaking toilet quickly and expertly. Visit for more information on water damage

Preventing Mold After a Home Flood

7/20/2018 (Permalink)

Storm Damage Preventing Mold After a Home Flood It is important to remain vigilant after your home has flooded and the environment has been thoroughly dried.

No homeowner in Waynesville, NC, would disagree that a home flood is at minimum, an inconvenience. Once the excess water has been removed, collateral damage in the form of mold growth can become an issue unless you move quickly to prevent it. In the unfortunate event that it outpaces you, mold removal experts can step in and arrest its momentum and restore your home to its previous condition.

Keeping Mold at Bay

Mold is an opportunistic organism, and its needs are simple: darkness, moisture, digestible material, and a surface on which to grow. Depriving it of these essentials after an episode of flooding is the key to successful mold prevention.

• Response time is crucial. After the excess water has been removed through pumping, mopping, and blotting, dry all remaining moisture within 24 to 48 hours.
• Expose the area to light and air circulation as much as possible. Open windows and run fans.
• Mold growth depends on nutrition. Clean, dry or replace anything it can digest, such as wood, drywall, fabric or any surfaces that can hold dust or dirt.
• Check hidden areas for moisture; mold can grow underneath carpets, behind wallpaper, in ductwork, under ceiling tiles, and under floor coverings.
• Discard paper materials that have been inundated.
• Check household humidity levels. Mold can grow when it is above 45%. Dehumidifiers can help reduce humidity to acceptable levels.

It is important to remain vigilant after your home has flooded and the environment has been thoroughly dried. Because its spores can remain present but dormant for long periods of time, mold growth can recommence as soon as conditions are right. A musty smell can be a giveaway, but mold does not always announce itself in this way. Keeping an eye on areas where moisture can collect makes it possible to nip a potential mold problem in the bud. For more information, visit

3 Tips for Including Your Pet in Family Fire Safety Plans

7/18/2018 (Permalink)

Fire Damage 3 Tips for Including Your Pet in Family Fire Safety Plans Your pets are family, and including them in your Waynesville, NC, fire emergency plans is one of the best ways to keep them safe.

Having a safety plan in place for your Waynesville, NC, home can keep you and your family safe in case of a fire emergency. Knowing how to escape your home, where to meet and how to act quickly can keep everyone safe. However, as you make a plan, it is important to remember your furry family members. Here are a few tips for keeping your pet safe by including it in your fire preparation plans.

1. Choose a Pet Caretaker

Knowing who will help the family pet escape in case of a fire can help avoid confusion and allow the family to get out of the house faster. Choose a responsible adult that the pet trusts and will go to when called, even when it is frightened. Let each family member know who the caretaker is and that they should not delay their escape to look for the pet during a fire.

2. Include Smaller Pets in the Plan

Smaller pets, such as rodents, reptiles and amphibians, should be included in your pet preparation plan. Have your kids keep small, breathable tubs near their aquarium or cage so they can be transferred and taken out of the house during a fire. Keep the tubs lined with hay or soft tissue pellets so the pets can remain comfortable until a fire damage and cleanup service cleans up your home.

3. Train Your Pet

An important factor in pet safety is obedience, especially during a fire emergency. Train your pet to come when called, no matter the situation, and teach it to remain calm and sit as you leash it. The quicker your pet comes to you, the faster you can leave the house if there is a fire.

Your pets are family, and including them in your Waynesville, NC, fire emergency plans is one of the best ways to keep them safe. Remember to have an escape plan for all your pets, large and small, to give them the best chance at survival. For more information, visit

Mold Can Suddenly Appear After a Flood on Your Commercial Property

7/12/2018 (Permalink)

Commercial Mold Can Suddenly Appear After a Flood on Your Commercial Property When a flood occurs in a commercial building, the water damage is often very large and involves more than one room.

Floodwaters from hurricanes, tropical storms, and too much rain are not the only source of water a property owner may fear in Waynesville, NC. Broken pipes can also result in a torrential amount of water flowing through the building and causing a great deal of damage. No matter where the liquid comes from, extensive water damage can bring contaminated floodwater into your building and perhaps even close the property while restorations efforts are underway. With that in mind, it is important to realize that mold is almost always a serious consideration after any flood.

Why Should You Worry About Mold After a Flood?

When flooding water begins soaking into carpeting, walls, and furniture, mold can immediately begin its reproductive cycle. The miniscule mold spores that are scattered around the inside of nearly every building can quickly grow into a mold colony once water is introduced. As a matter of fact, mold growth can occur so quickly that:

• Within 24 hours, mold spores can begin taking root in the wet organic matter.
• Within 48 hours, a colony of thousands of individual mold units can develop.
• Within 72 hours, the mold colonies can be large enough to be seen by the naked eye and may contain hundreds of thousands of mold particles.

If water-soaked items are allowed to sit for more than 48 hours, it is almost certain the objects will begin to give off the tell-tale yeasty smell associated with mold. Within three or four days, irreparable mold contamination can typically occur in the water damage.

How Can You Best Fight Mold After a Flood?

When a flood occurs in a commercial building, the water damage is often very large and involves more than one room. For that reason, consider contacting a professional water restoration and removal team that can quickly get rid of the contaminated liquid before mold can begin growing. The team can also sanitize the area to begin mold prevention. For more information, visit

You, the Bath and Shower Leak Detective, Solve the Case!

6/20/2018 (Permalink)

Water Damage You, the Bath and Shower Leak Detective, Solve the Case! Learning to discover a shower or bathtub leak is an important skill for a homeowner in Waynesville, NC.

Homeowners wear many hats. Today, you'll be wearing your inspector hat, like that famous inquisitor from Baker Street, learning how to find the source of that most elusive bathtub leak or mysterious shower puddle so you can put a stop to it. A good detective knows to look in the hidden places for clues: adjacent rooms, a crawl space, or the ceiling underneath your bathroom. To help you interpret your findings, here are a list of clues and corresponding deductions:

• Splash leaks. Water stains on the ceiling below, loose tiles or warped vinyl, water on the floor or baseboards, or mold spots on the floor or wall nearest your bath might indicate splash leaks. Splashing some water on your shower door will help you find the gaps.
• Drain leaks. Clues such as water stains on the ceiling below your bathroom or damp floors in a neighboring room are good indicators of a shower pan leak. Plastic or fiberglass materials used in tubs and shower pans are susceptible to cracking from normal use. The flexing caused by standing often leads to breaking the seal around the drain. To test for a bathtub leak of this kind, buy a test plug from your local hardware store (don't use the tub's regular plug), fill the tub or shower with some water and mark the water level. Let it stand for an hour and check the water level again. If the water level is lower, you definitely have a drain leak.
• Tile leaks. Loose tiles, staining of the ceiling below, and moldy or crumbly grout all point to a tile leak. Inspect the area for gaps in the caulk or grout.

Learning to discover a shower or bathtub leak is an important skill for a homeowner in Waynesville, NC.  Water damage clean-up requires some special restoration procedures. Homeowners definitely assume the role of daily inspector, but thankfully there is help available from professionals that can restore your home back to normal.
For more information, visit