Recent Posts

What Causes Sewers To Back Up After a Storm?

8/20/2018 (Permalink)

Storms can cause sewers to back up and send black water into structures through drain pipes. There are two main causes of sewer backup that commercial property owners should consider when planning for possible sources of water damage. Understanding this information can help to prevent backups from occurring during storms.

1. Sanitary main blockage: A blocked sanitary main may lead to backups in commercial properties. This process tends to happen relatively slowly, but you should contact a plumber and utility service to resolve the problem as soon as possible.

2. Sewer lateral blockage: A property owners is responsible for maintaining the pipeline that connects his or her building to the sanitary sewer main. Tree roots may penetrate old lines and cause cracks that allow rain water to seep into the system and cause backups. This blockage may also be caused by the disposal of unsuitable substances or items.

There are several ways to prevent sewer backup from occurring during a storm. Property owners should consider taking these three preventative steps to reduce the likelihood of this source of water damage:

1. Replace the lateral line with plastic pipe. This can prevent tree roots from entering the line.

2. Properly dispose of grease or paper products. Proper disposal practices can go a long way toward preventing clogs and backups at any time.

3. Install a backwater prevention valve. This valve can be installed on a drain or sewer line to prevent backflow, and it should be regularly maintained.

Sewer backup is not covered by many standard business insurance policies. Additional coverage is necessary to account for potential sewage loss. You may want to factor in whether one or more of these preventative steps or the cost of an additional insurance rider is more cost-effective for your business. If a backup situation does occur due to a storm in Waynesville, NC contact a commercial restoration service that specializes in black water damage. Visit for more information on storm damage. 

DIY Your Leaking Toilet Repair

8/15/2018 (Permalink)

If you have a leaking toilet every time you flush, don't throw out the toilet; you can probably diagnose and repair this problem on your own, or you can contact a Waynesville, NC professional if you prefer not to do the repair yourself.

Parts of the Toilet

Inside the tank, you'll find:

• Flush lever
• Water inlet
• Lift chain
• Overflow tube
• Chain float
• Flush valve seat
• Flapper

As part of the toilet bowl, you'll find the trap just below the bowl, a bend in the water path, known as the weir, and a small hold at the front base of the bowl called a siphon jet.

Determine Where the Leak Originates

The next step is to locate the source of the leaking toilet. Clean up any existing water and then watch for a new puddle to determine where the leak is occurring. If the water is seeping from beneath the toilet, the wax seal may have failed. If this is the case, you may be able to stop the leak by tightening the bolts that hold the toilet in place.

Begin the Repair

If this doesn't stop the leak, turn off the water supply, set aside the tank lid, remove as much water as possible from the toilet and tank, and then disconnect the water supply located in the bathroom. This may be located on the floor near the toilet or under the sink.

Next, loosen the bolts, remove the toilet, and scrape off the old gasket, removing all bits from the floor and the toilet. Inspect the gasket and the toilet for other damages. If there are broken pieces or other factors contributing to the bathroom leak, contact a professional. If not, replace the old wax gasket with a new gasket and reassemble the toilet.

When DIY Fails

If the tank flange is broken or the tank hasn't been installed appropriately, there could be other damages to consider. When you aren't sure what the problem is, contact a professional to handle the leaking toilet quickly and expertly. Visit for more information on water damage

Preventing Mold After a Home Flood

7/20/2018 (Permalink)

Storm Damage Preventing Mold After a Home Flood It is important to remain vigilant after your home has flooded and the environment has been thoroughly dried.

No homeowner in Waynesville, NC, would disagree that a home flood is at minimum, an inconvenience. Once the excess water has been removed, collateral damage in the form of mold growth can become an issue unless you move quickly to prevent it. In the unfortunate event that it outpaces you, mold removal experts can step in and arrest its momentum and restore your home to its previous condition.

Keeping Mold at Bay

Mold is an opportunistic organism, and its needs are simple: darkness, moisture, digestible material, and a surface on which to grow. Depriving it of these essentials after an episode of flooding is the key to successful mold prevention.

• Response time is crucial. After the excess water has been removed through pumping, mopping, and blotting, dry all remaining moisture within 24 to 48 hours.
• Expose the area to light and air circulation as much as possible. Open windows and run fans.
• Mold growth depends on nutrition. Clean, dry or replace anything it can digest, such as wood, drywall, fabric or any surfaces that can hold dust or dirt.
• Check hidden areas for moisture; mold can grow underneath carpets, behind wallpaper, in ductwork, under ceiling tiles, and under floor coverings.
• Discard paper materials that have been inundated.
• Check household humidity levels. Mold can grow when it is above 45%. Dehumidifiers can help reduce humidity to acceptable levels.

It is important to remain vigilant after your home has flooded and the environment has been thoroughly dried. Because its spores can remain present but dormant for long periods of time, mold growth can recommence as soon as conditions are right. A musty smell can be a giveaway, but mold does not always announce itself in this way. Keeping an eye on areas where moisture can collect makes it possible to nip a potential mold problem in the bud. For more information, visit

3 Tips for Including Your Pet in Family Fire Safety Plans

7/18/2018 (Permalink)

Fire Damage 3 Tips for Including Your Pet in Family Fire Safety Plans Your pets are family, and including them in your Waynesville, NC, fire emergency plans is one of the best ways to keep them safe.

Having a safety plan in place for your Waynesville, NC, home can keep you and your family safe in case of a fire emergency. Knowing how to escape your home, where to meet and how to act quickly can keep everyone safe. However, as you make a plan, it is important to remember your furry family members. Here are a few tips for keeping your pet safe by including it in your fire preparation plans.

1. Choose a Pet Caretaker

Knowing who will help the family pet escape in case of a fire can help avoid confusion and allow the family to get out of the house faster. Choose a responsible adult that the pet trusts and will go to when called, even when it is frightened. Let each family member know who the caretaker is and that they should not delay their escape to look for the pet during a fire.

2. Include Smaller Pets in the Plan

Smaller pets, such as rodents, reptiles and amphibians, should be included in your pet preparation plan. Have your kids keep small, breathable tubs near their aquarium or cage so they can be transferred and taken out of the house during a fire. Keep the tubs lined with hay or soft tissue pellets so the pets can remain comfortable until a fire damage and cleanup service cleans up your home.

3. Train Your Pet

An important factor in pet safety is obedience, especially during a fire emergency. Train your pet to come when called, no matter the situation, and teach it to remain calm and sit as you leash it. The quicker your pet comes to you, the faster you can leave the house if there is a fire.

Your pets are family, and including them in your Waynesville, NC, fire emergency plans is one of the best ways to keep them safe. Remember to have an escape plan for all your pets, large and small, to give them the best chance at survival. For more information, visit

Mold Can Suddenly Appear After a Flood on Your Commercial Property

7/12/2018 (Permalink)

Commercial Mold Can Suddenly Appear After a Flood on Your Commercial Property When a flood occurs in a commercial building, the water damage is often very large and involves more than one room.

Floodwaters from hurricanes, tropical storms, and too much rain are not the only source of water a property owner may fear in Waynesville, NC. Broken pipes can also result in a torrential amount of water flowing through the building and causing a great deal of damage. No matter where the liquid comes from, extensive water damage can bring contaminated floodwater into your building and perhaps even close the property while restorations efforts are underway. With that in mind, it is important to realize that mold is almost always a serious consideration after any flood.

Why Should You Worry About Mold After a Flood?

When flooding water begins soaking into carpeting, walls, and furniture, mold can immediately begin its reproductive cycle. The miniscule mold spores that are scattered around the inside of nearly every building can quickly grow into a mold colony once water is introduced. As a matter of fact, mold growth can occur so quickly that:

• Within 24 hours, mold spores can begin taking root in the wet organic matter.
• Within 48 hours, a colony of thousands of individual mold units can develop.
• Within 72 hours, the mold colonies can be large enough to be seen by the naked eye and may contain hundreds of thousands of mold particles.

If water-soaked items are allowed to sit for more than 48 hours, it is almost certain the objects will begin to give off the tell-tale yeasty smell associated with mold. Within three or four days, irreparable mold contamination can typically occur in the water damage.

How Can You Best Fight Mold After a Flood?

When a flood occurs in a commercial building, the water damage is often very large and involves more than one room. For that reason, consider contacting a professional water restoration and removal team that can quickly get rid of the contaminated liquid before mold can begin growing. The team can also sanitize the area to begin mold prevention. For more information, visit

You, the Bath and Shower Leak Detective, Solve the Case!

6/20/2018 (Permalink)

Water Damage You, the Bath and Shower Leak Detective, Solve the Case! Learning to discover a shower or bathtub leak is an important skill for a homeowner in Waynesville, NC.

Homeowners wear many hats. Today, you'll be wearing your inspector hat, like that famous inquisitor from Baker Street, learning how to find the source of that most elusive bathtub leak or mysterious shower puddle so you can put a stop to it. A good detective knows to look in the hidden places for clues: adjacent rooms, a crawl space, or the ceiling underneath your bathroom. To help you interpret your findings, here are a list of clues and corresponding deductions:

• Splash leaks. Water stains on the ceiling below, loose tiles or warped vinyl, water on the floor or baseboards, or mold spots on the floor or wall nearest your bath might indicate splash leaks. Splashing some water on your shower door will help you find the gaps.
• Drain leaks. Clues such as water stains on the ceiling below your bathroom or damp floors in a neighboring room are good indicators of a shower pan leak. Plastic or fiberglass materials used in tubs and shower pans are susceptible to cracking from normal use. The flexing caused by standing often leads to breaking the seal around the drain. To test for a bathtub leak of this kind, buy a test plug from your local hardware store (don't use the tub's regular plug), fill the tub or shower with some water and mark the water level. Let it stand for an hour and check the water level again. If the water level is lower, you definitely have a drain leak.
• Tile leaks. Loose tiles, staining of the ceiling below, and moldy or crumbly grout all point to a tile leak. Inspect the area for gaps in the caulk or grout.

Learning to discover a shower or bathtub leak is an important skill for a homeowner in Waynesville, NC.  Water damage clean-up requires some special restoration procedures. Homeowners definitely assume the role of daily inspector, but thankfully there is help available from professionals that can restore your home back to normal.
For more information, visit

6 Things You Need To Do When Drying Out a Building

6/18/2018 (Permalink)

Commercial 6 Things You Need To Do When Drying Out a Building Tackling water cleanup on your own is often stressful and may even be impossible.

Water can affect your commercial building in Waynesville, NC, for a wide range of reasons. No matter why the water fills your space, you need to know how to get rid of it and avoid major damage. It is best to call in a commercial water restoration professional, but these experts cannot always get to your building right away. In those cases, consult these damage tips to start dealing with the problem:

1. Assess the source. The source of the water affects the type of cleaning tips you need to follow. If rainwater fills your basement, you may need to worry about contaminated water and fast mold growth.
2. Stop the water. If a pipe burst caused your building to fill with water, you need to make sure the source is cut off. This means turning off the water to your building. If the flooding is caused by heavy rain, you can't stop the water, but you can protect your building from more water by fixing holes on the roof or boarding up windows.
3. Employ natural ventilation. Open windows and encourage airflow to help increase the evaporation of your damp area. This tip is especially useful when you're dealing with small amounts of water.
4. Remove standing water. Natural ventilation won't be enough to remove standing water from your building. You may need special equipment, such as commercial pumps, to get rid of all of the flooding.
5. Move possessions. Taking your belongings out of the wet area to start the drying-out process. How you handle these items depends on whether they're porous or nonporous. If you're worried about mold or other types of contamination, you may want to wait for expert help rather than employing these damage tips.
6. Take pictures. If you're planning on making an insurance claim, you need to document the damage done to your building. Take pictures and start making records before you start the cleanup process.

Tackling water cleanup on your own is often stressful and may even be impossible. Experts have the knowledge and equipment needed to properly follow these damage tips. For more information, visit

Helpful Hints When Removing Flood Water From a Basement

6/12/2018 (Permalink)

Storm Damage Helpful Hints When Removing Flood Water From a Basement Patience can be difficult when dealing with tenants of a flooded commercial building.

When your commercial building floods in Waynesville, NC, the cleanup can differ from a home flood because more than one tenant is often involved. As the water covers the tenant’s home or business, the angst regarding the loss of income or personal possessions can be overwhelming. That is why hiring a professional team to handle the situation is generally the most time-saving solution. The specialists not only have the necessary equipment for an efficient cleanup, but the team can often help restore the building as well.

Removing Water

Although your first inclination may be to wade into the water to assess the damage, it is better to refrain. The water could contain any of the following:

• Sewage from toilets
• Harmful bacteria
• Electrical current

Turn utilities off and contact a flood removal team because it is important to remove the water immediately after the flood and before mold can begin to grow. If you have a trash pump, connect the hoses and begin pumping the water out of the building and into a drainage area away from the structure. A sump pump can also be used. While waiting for the water to drain, ask the water removal and repair team to document the drying process for your insurance company.

Drying Time

Mold can grow in as little as 48 hours, so stop the growth of mold by drying the building out as quickly as possible. Three equipment methods are typically used for drawing invisible moisture out of a wet building. They are:

• Heating and air-conditioning
• Dehumidifiers
• Fans and open windows

The method used to dry your building out will probably be contingent on the humidity and weather conditions in Waynesville, NC. The water removal professionals can often help you decide which method is best for your structure.

Rebuilding Begins

Patience can be difficult when dealing with tenants of a flooded commercial building. By taking the right steps and relying on a professional restoration team to use the proper equipment, you can rest assured the building’s recovery can be complete.
For more information, visit

The Basics of Commercial Property Insurance

5/21/2018 (Permalink)

The Basics of Commercial Property Insurance

Your business in Waynesville, NC, is your lifeline. As with all things that are important to you, you want to protect your business by insuring it properly. Commercial insurance packages often contain general liability, workers’ compensation and property policies. When reviewing property policies, it’s good to know what you should expect it to cover and how to work out a fair deal with your insurer.

What It Covers

Property insurance exists so that you can be compensated for losses that occur as the result of theft, natural disaster, flood or fire damage. Your insurance adjuster can assess your claim to make sure you are made whole again after tragedy strikes. There are many aspects of your business that your commercial insurance should cover:

• Building where your business is housed
• Important documents
• Equipment used, from computers to manufacturing machines
• Inventory
• Additional structures on the property, such as fencing or storage sheds
• Signage

Anything that restoration specialists must assess, restore or replace should be covered under your policy.

What It Costs

When putting together your insurance package, your agent weighs risk factors to determine the cost of your property insurance premiums. The higher the risk to the insurance company, the higher your cost is likely to be. For example, if you live in an area that has excellent fire protection records, or if there is a fire hydrant right outside your door, you may enjoy less expensive premiums. If your area does not have good fire protection or your building has a bad fire rating, the risk of insuring you is higher for the insurance company, so you can expect your monthly cost to be higher. While there are few things under your control that affect prices of insurance, having a good fire alarm or sprinkler system can help a little.

Your commercial insurance policy is designed to protect your business from catastrophes outside your control. Finding a solid property policy at an affordable price can give you peace of mind. For more information, visit

3 Factors To Consider When Hiring an Environmental Hygienist

5/14/2018 (Permalink)

Mold Remediation 3 Factors To Consider When Hiring an Environmental Hygienist All of these professional credentials translate to more accurate, professional, and trustworthy testing, containment, and mold cleaning.

An environmental hygienist is a certified mold testing professional qualified to make recommendations regarding mold cleaning. The American Board of Industrial Hygiene grants two levels of certification: Certified Industrial Hygienist and Certified Associate Industrial Hygienist. You may obtain more reliable mold remediation results when working with a certified professional.

Here are three factors to consider when hiring an environmental hygienist.

1. The type of certification a hygienist holds: The ABIH is the major professional board for environmental hygienists. Other mold cleanup professionals may hold IICRC certification or NAMP certifications, but this does not mean that every employee specializes in the field of environmental hygiene.

2. The extent of the testing and mold cleaning recommendations you need: Depending on the extent of the testing you need, you may be able to rely on a general mold testing and remediation service If you want to have a highly trained specialist perform testing and interpret results, you should seek out an ABIH-certified environmental hygienist.

3. Whether you want to rely on one service or have independent testing done: You may want to have an outside opinion, both with regard to diagnosing the types of mold present in your home and verifying that no traces of mold remain following cleanup and remediation.

Make sure that the hygienist you hire holds a current certification. In order to obtain CIH certification, a hygienist must hold a bachelor's degree and have completed industrial hygiene coursework, worked in the field for at least four years, and be able to provide professional references. The ABIH also requires members to recertify every five years in order to keep up with changing standards over time.

All of these professional credentials translate to more accurate, professional, and trustworthy testing, containment, and mold cleaning. If you are concerned about mold damage in your home, contact a certified environmental hygienist located in Waynesville, NC. For more information, visit